Sales Policy

Effective Date: March 11, 2025

At SILVERNOVAS, we are dedicated to offering premium anklets with a seamless shopping experience. This Sales Policy outlines the terms and conditions governing purchases made on our website https://silvernovas.xyz/.

1. Pricing & Payment

  • All prices are listed in USD ($) and are subject to change without prior notice.
  • We accept major payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
  • Prices do not include taxes and shipping fees, which will be calculated at checkout based on your location.
  • SILVERNOVAS reserves the right to refuse or cancel orders in the case of pricing errors or fraudulent transactions.

2. Order Process & Confirmation

  • Once an order is placed, you will receive an order confirmation email with your order details.
  • Orders will be processed within 1-3 business days and shipped promptly.
  • If there is an issue with your order, we will notify you via email or phone.
  • SILVERNOVAS reserves the right to cancel orders if items are out of stock, payments are not authorized, or fraudulent activity is detected.

3. Shipping & Delivery

  • We offer domestic and international shipping with tracking details provided once the order ships.
  • Delivery times vary based on location and shipping method selected. See our Delivery Policy for full details.
  • SILVERNOVAS is not responsible for delays caused by customs, carrier issues, or unforeseen circumstances.

4. Returns & Refunds

  • Customers can request a return within 30 days of receiving the order, following our Refund and Return Policy.
  • Refunds will be issued to the original payment method after the returned item is inspected and approved.
  • Shipping costs are non-refundable, except in cases where the item is defective or incorrect.

5. Order Cancellations & Modifications

  • Orders can only be modified or canceled within 12 hours of placement. Once processing begins, cancellations are not possible.
  • If you need to update your order, contact contact@silvernovas.xyz as soon as possible.

6. Product Availability

  • Our products are subject to availability, and stock levels may change at any time.
  • If an item is unavailable after purchase, we will offer a refund or an alternative product.

7. Promotions & Discounts

  • Promotions, discount codes, and offers cannot be combined unless specified.
  • Discount codes must be applied at checkout and cannot be applied retroactively.
  • SILVERNOVAS reserves the right to modify or terminate promotions without prior notice.

8. Warranty & Quality Assurance

  • We ensure that all our products meet high-quality standards before shipping.
  • Any claims of defective or damaged products must be reported within 48 hours of delivery.

9. Fraud Prevention

  • SILVERNOVAS implements security measures to prevent fraud and unauthorized transactions.
  • Orders flagged as suspicious may require additional verification before processing.

10. Contact Information

For any questions regarding this Sales Policy, please contact us:

📍 Address: 4770 Tenmile, Norfolk, Virginia, United States
📞 Phone: 757-892-8974
📧 Email: contact@silvernovas.xyz
🌐 Website: https://silvernovas.xyz/