Delivery Policy

Effective Date: March 11, 2025

At SILVERNOVAS, we are committed to providing fast, secure, and reliable delivery of our premium anklets worldwide. This policy outlines our shipping methods, estimated delivery times, costs, and other important details.

1. Shipping Destinations

We offer worldwide shipping, including:

  • United States (domestic)
  • Canada, United Kingdom, Australia
  • Europe, Asia, Middle East, and more

If your country is not listed at checkout, please contact us for shipping availability.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be extended slightly.

3. Estimated Delivery Times

  • United States: 3-7 business days
  • Canada & Europe: 7-14 business days
  • International Shipping: 10-21 business days

Delivery times may vary due to customs processing, local carrier delays, and unforeseen circumstances.

4. Shipping Costs

  • Standard Shipping: Calculated at checkout based on destination and order weight.
  • Expedited Shipping: Available at an additional cost for faster delivery.
  • Free Shipping: Orders over $100 (only available in select regions).

Customers are responsible for any applicable import duties, taxes, or customs fees imposed by their country.

5. Tracking & Order Updates

  • A tracking number will be sent via email once your order has shipped.
  • You can track your order directly through our website or the courier’s website.
  • If you do not receive tracking details, please contact us.

6. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please allow an additional 5 business days before contacting us.
  • If a shipment is confirmed lost by the courier, we will offer a replacement or full refund.

7. Wrong Address & Undeliverable Packages

  • It is the customer’s responsibility to provide the correct shipping address at checkout.
  • If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for re-shipping costs.

8. Damaged Items & Order Issues

  • If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
  • We will arrange for a replacement or refund as per our Refund and Return Policy.

9. Contact Information

For any shipping-related inquiries, please contact our support team:

📍 Address: 4770 Tenmile, Norfolk, Virginia, United States
📞 Phone: 757-892-8974
📧 Email: contact@silvernovas.xyz
🌐 Website: https://silvernovas.xyz/