Refund and Return Policy

Effective Date: March 11, 2025

At SILVERNOVAS, we are committed to providing high-quality luxury anklets and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, including tags, box, and accessories.
  • The return request must be made within 30 days from the date of delivery.
  • Custom-made or engraved items are not eligible for returns, except in the case of defects or damage.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email our support team at contact@silvernovas.xyz with your order number and reason for return.
  2. Receive Return Authorization: We will review your request and provide return instructions, including the return shipping address.
  3. Ship the Item: Securely package the item and send it back using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Approval: Once received, our team will inspect the product and notify you of the approval or rejection of your refund.

3. Refund Process

If your return is approved:

  • A refund will be issued to your original payment method within 5-10 business days.
  • Shipping fees are non-refundable, except for returns due to incorrect or defective items.
  • If you received a promotional discount, the refund amount will be adjusted accordingly.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, contact us within 7 days of receiving your order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized, engraved, or custom-made anklets.
  • Items marked as Final Sale or Clearance.
  • Products that show signs of wear, damage, or alteration.

6. Damaged or Defective Items

If you receive a damaged or defective product, please:

  • Take clear photos of the item and packaging.
  • Contact us within 48 hours of delivery with your order details.
  • We will arrange for a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

8. Contact Information

For any return or refund inquiries, please reach out to:

📍 Address: 4770 Tenmile, Norfolk, Virginia, United States
📞 Phone: 757-892-8974
📧 Email: contact@silvernovas.xyz
🌐 Website: https://silvernovas.xyz/